Terms & Conditions
Qatar Airport Services - Premium Service Agreement
Quick Summary
By using QAS services, you agree to our payment terms, cancellation policy (24-hour notice required), and data protection practices. Services are subject to availability and airport operational requirements.
Welcome to Qatar Airport Services (QAS). These terms govern your use of our premium airport services and establish the contractual relationship between you and QAS.
Service Agreement
1.1 Service Portfolio
QAS provides premium airport services including Platinum Arrivals, VIP departure assistance, meet & greet services, and expedited immigration processing at Hamad International Airport.
1.2 Service Availability
All services require advance booking and are subject to operational availability. Minimum 24-hour advance notice recommended for optimal service delivery.
1.3 Quality Standards
We maintain the highest service standards in compliance with IATA guidelines, Qatar Civil Aviation Authority regulations, and international best practices.
1.4 Service Modifications
QAS reserves the right to modify services due to security requirements, operational constraints, or circumstances beyond our control.
Payment & Billing
Secure Processing
All transactions processed through Dibsy's PCI-DSS compliant platform with 256-bit SSL encryption.
Accepted Methods
Visa, Mastercard, American Express, Apple Pay, and local payment methods supported.
Currency & Pricing
All prices in QAR. Real-time confirmation via email. Dynamic pricing may apply during peak periods.
Privacy & Data Protection
GDPR Compliance
We process personal data in accordance with GDPR, Qatar Data Protection Law, and international privacy standards.
- • Data minimization: We collect only necessary information
- • Purpose limitation: Data used only for service delivery
- • Retention limits: Data deleted after legal requirements expire
- • Your rights: Access, rectification, erasure, and portability
Data Security
Multi-layer security including encryption at rest and in transit, regular security audits, and staff training.
Third-Party Sharing
Limited to service delivery partners (Dibsy for payments, airport authorities for access).
Cancellation & Refund Policy
Special Circumstances
Full refunds provided for flight cancellations, medical emergencies (with documentation), or service unavailability due to operational issues.
Refunds processed within 7-14 business days to original payment method.
Contact & Support
Customer Service
Emergency Assistance
Legal Framework
These terms are governed by the laws of the State of Qatar. Any disputes shall be resolved through Qatar's judicial system or agreed arbitration procedures. By using our services, you acknowledge reading and understanding these terms in full.